Retail (Stores) & Omnichannel

image depicting company headquarters (for a manufacturing plant)







Right product, right place, right time; Operational Excellence that drives retail profitability.

Overview

Retail today is a battle of availability, agility, and experience. Customers expect empty shelves to be rare, checkout to be instant, and products to be findable both in‑store and online. Yet stores face daily friction: stock‑outs on bestsellers, overstocks tying up capital, markdowns eroding margins, queues at checkout, labor mismatches, and rising shrink

At the same time, omnichannel adds new pressures, click‑and‑collect, ship-from-store, online order picking, and delivery windows all impact store operations. When not managed properly, online demand cannibalizes on‑shelf availability, stressing store labor and creating hidden inventory losses

AEM Consultancy (Analyze . Eliminate . Maximize) helps retailers build predictable, profitable store and omnichannel operations through AEMʼs Analyze . Eliminate . Maximize approach which includes Lean Six Sigma, data science and ML Strategies. We diagnose retail bottlenecks using hard data, eliminate execution gaps, and maximize performance across store inventory, workforce, space, and customer experience.

We focus on what most impacts retail margin and sales:

Our work brings together analytics, store operations, and supply alignment to deliver retail performance that is both resilient and profitable.

Our Retail & Omnichannel Performance Framework

Our signature AEM Approach: Analyze . Eliminate . Maximize, transforms stores into high‑availability, high‑productivity, omnichannel-ready operations.

Magnifying glass symbolizing analysis

Analyze: Identify the operational pressure points

"We build a clear, data-driven diagnostic across physical stores, backrooms, supply chain, labor, and omnichannel flows."

What We Assess:

    • SKU‑store level demand patterns and forecasting accuracy
    • On‑shelf availability gaps, lost sales and aisle-level OOS heatmaps
    • Replenishment execution: Accuracy, timeliness, and rule logic (min/max, safety stock)
    • Planogram compliance and realogram deviations (facings, placement, missing categories)
    • Checkout experience: Queue length, POS cycle time, self checkout usage
    • Labor alignment: Staffing curve vs footfall, idle labor and understaffing
    • Shrink root causes: Theft, POS overrides, errors, receiving gaps
    • Omnichannel impact: Store pick/pack effect on shelf stock, online fill rates
    • Inventory health: Aged stock, low turns, high markdown exposure
Outputs:
  • OOS & overstocks heatmaps
  • Queue time and basket abandonment analysis
  • Shrink loss tree (cash loss quantification)
  • Labor-to-traffic alignment map
  • SKU-level improvement potential
  • Omnichannel cannibalization insights
Puzzle pieces coming together

Eliminate: Remove execution gaps, waste, and stock issues

"We target the root causes to restore flow, improve shelf availability, and reduce operational friction."

Typical interventions:

  • Replenishment & Inventory
      • Dynamic reorder points, improved safety stock rules
      • Early warning alerts for A‑SKU stock-outs
      • Backroom organization and faster shelf restocking cycles
  • Planogram & Space Execution
      • Shelf-compliance tools with image recognition
      • Space allocation based on sales velocity & margin
      • Daily compliance audits and store walk standards
  • Checkout & Service Flow
      • Self-checkout deployment
      • Mobile POS for queue busting
      • Express checkout lanes during peaks
  • Labor Productivity
      • Demand-driven scheduling tied to real traffic data
      • Cross-training staff for flexible deployment (checkout, pick/pack, replenishment)
  • Shrink Control
      • CCTV coverage gaps fixed, EAS tags on high-risk SKUs
      • POS exception reporting (voids, overrides, refunds)
      • Receiving‑to‑shelf accuracy checks
  • Omnichannel Protection
      • Pick-from-store rules to protect A‑SKUs
      • Backroom staging for online orders
      • Slotting logic to minimize shelf cannibalization
    Outputs:
    • Higher on-shelf availability
    • Lower shrink
    • Faster checkout
    • Higher sell-through with fewer markdown
    • Balanced labor and reduced overtime
    Growth chart showing upward trend

    Maximize: Scale availability, speed, and omnichannel performance

    "Once execution stabilizes, we elevate retail performance across store networks."

    Value levers:

  • AI/ML forecasting: SKU‑store forecasting using POS, promotions, seasons, and events
  • Space & assortment optimization: Allocate shelf by velocity and margin contribution
  • Omnichannel excellence:
      • Optimized pick/pack locations
      • Dark store / microfulfillment alignment
      • Accurate online-to-shelf reconciliation
  • Customer experience upgrade:
      • Mobile checkout
      • Curbside pickup
      • Digital shelf labels and real time stock updates
  • Workforce productivity:
      • Task-based scheduling
      • Cross-trained labor pools
  • Shrink resilience:
      • RFID for high-value SKUs
      • Advanced POS analytics
      • Inventory integrity dashboards
    Outputs:
    • Higher GMROI
    • Fewer markdowns
    • Better customer satisfaction
    • Improved omnichannel profitability
    • Stronger inventory turns
    • Margin uplift through operational discipline

    The AEM Retal & Omnichannel Performance Framework tansforms fragmented operations into a coordinated, high-performance systems, enabling consistent customer experiences, stronger profitability, and long term sustainable growth

    Operational Challenges We Help You Overcome

    Availability, execution, and margin drains across physical and digital channels.

    A‑SKU stock‑outs?

    Overstock & ageing?

    Markdown pressure?

    Planogram non‑compliance?

    Checkout delays?

    Labor mismatch?

    Shrink losses?

    Omnichannel cannibalization?

    Forecast misses?

    Our Case Examples

    See how we’ve helped clients in this sector solve similar challenges

    Let’s Talk about your Challenges

    If youʼre facing performance issues in Retal & Omnichannel or want to proactively strengthen your operations, weʼd be happy to help.