Overview

Healthcare operations are complex, interdependent, and time‑critical. Small inefficiencies in scheduling, triage, imaging, bed management, or documentation can cascade into long wait times, delayed diagnoses, lengthened stays, higher denial rates, and staff burnout

AEM Consultancy (Analyze . Eliminate . Maximize) partners with hospitals, clinics, and diagnostic networks to convert operational friction into measurable clinical, financial, and experience gains through AEMʼs Analyze . Eliminate . Maximize approach which includes Lean Six Sigma, data science & ML strategies. We combine data science with on‑ground observation to uncover true constraints, eliminate waste and variation, and scale reliable, patient‑centric workflows

We focus on what moves the needle:

Access & Flow: Shorter wait times, fewer ED boarders, faster discharges
Throughput: Reduced LOS, faster imaging/lab turnaround, quicker bed turnover
Safety & Quality: Fewer medication errors, stronger infection control, standardized care pathways
Financial Performance: Lower denial rates, faster claim turnaround, reduced days in A/R
Experience & Engagement: Higher CSAT/NPS, better communication, fewer no‑shows
Workforce Sustainability: Improved staff utilization, less documentation burden, better teamwork

Whether you run a tertiary hospital, multi‑specialty clinic, or diagnostic chain, our approach delivers predictable, repeatable performance improvements across departments and care settings.

Our Healthcare Performance Framework

Our signature AEM Approach: Analyze . Eliminate . Maximize aligns clinical priorities with
operational rigor to deliver safer care, faster flow, and stronger margins

Analyze: See the whole system, find the true constraints

"We build a 360° operational and clinical view combining data, time‑and‑motion studies, and process observation."

What We Assess:

- Access & Triage: ED door‑to‑doctor, LWBS, fast‑track eligibility, triage category mix
- Patient Flow & Beds: Occupancy vs staffed capacity, boarding time, discharge timing, EVS/turnover cycle, escalation paths
- Diagnostics Throughput: Lab/radiology order‑to‑result times (STAT/routine), batching, handoffs, referral pathways
- Scheduling & No‑Shows: Template build, slot utilization, overbooking logic, reminder efficacy, channel mix (call center/portal)
- Clinical Documentation & Coding: CDI quality, order completeness, coder queries, pre‑bill accuracy, denial causation
- Medication Safety: Prescribing → verification → dispensing → administration controls, bar‑code compliance, high‑alert med checks
- Infection Prevention: Device‑related HAI metrics (e.g., CLABSI/CAUTI), bundle adherence, hand‑hygiene audits
- Workforce & Load: Skill‑mix, RN/MD/tech utilization, documentation time, EHR friction points
- Digital & Data Flow: EMR/EHR, LIS, RIS/PACS, and billing interoperability; visibility gaps and manual workarounds

Outputs: A quantified constraint map, KPI baseline, denial/waste loss tree, and improvement potential by lever (access, throughput, safety, revenue, workforce)

Eliminate: Remove waste and variability, and failure points

"With root causes clear, we implement targeted, evidence‑based fixes that stick."

Typical interventions:

- Scheduling Optimization: Demand‑driven templates, predictive overbooking for high no‑show clinics, centralized access rules
- ED & IP Flow: Split‑flow/fast‑track design, boarding reduction playbooks, discharge‑by‑noon protocols, weekend discharge planning
- Bed Management Command Center: Real‑time bed status, EVS SLAs, transport triggers, automated bed‑ready alerts
- Diagnostics Efficiency: E‑Ordering, auto‑triage for STAT, specimen flow redesign, modality‑level slot balancing
- Medication Safety: Bar‑code medication administration (BCMA), high‑alert med double checks, ADC optimization, standardized order sets
- Coding & Claims Accuracy: CDI program, pre‑bill audits, denial prevention workflows tied to payer rules, physician education
- Infection Control: Bundle standard work, UV/environmental protocols, audit‑feedback loops, device utilization review
- Documentation Burden Relief: Scribe support, smart templates, order sets, in‑workflow checklists to reduce rework
- No‑Show Reduction: SMS/email reminders, self‑service rescheduling, waitlist backfilling

Outputs: Stabilized flow, shorter turnaround times, fewer handoff failures, lower rework/denials, and consistent compliance

Maximize: Scale reliability, resilience, and growth

"Once variability is under control, we hard‑wire gains and expand capacity without expanding cost."

Value levers:

- Advanced Access Models: Same‑day/next‑day slots, virtual triage/telehealth for appropriate cases
- Predictive Operations: Census/throughput forecasting, OR block and recovery alignment, surge playbooks
- Throughput at Scale: Cross‑facility balancing (hub‑and‑spoke diagnostics), automated STAT routing, capacity pooling
- Digital Patient Experience: Portals for self‑scheduling, pre‑arrival check‑in, digital education, automated follow‑ups
- Revenue Cycle Acceleration: AI claim scrubbers, payer portal integration, denial analytics with closed‑loop resolution
- Workforce Agility: Cross‑training, tiered huddles, structured escalation, visual management of flow and safety
- Governance & Visibility: Role‑based dashboards for access, LOS, OTDT, denials, HAI; monthly performance dialogues

Outputs: Reduced LOS and wait times, higher on‑time diagnostics, lower denial rates and days in A/R, better patient and staff experience sustained through clear governance and local accountability

The AEM Healthcare Performance Framework tansforms fragmented operations into a coordinated, high performance systems, enabling consistent patient/customer experiences, stronger profitability, and long term sustainable growth.

Healthcare Providers (Hospitals, Clinics, Diagnostics)

Overview

Our Healthcare Performance Framework

Analyze: See the whole system, find the true constraints

What We Assess:

Eliminate: Remove waste and variability, and failure points

Typical interventions:

Maximize: Scale reliability, resilience, and growth

Value levers:

Operational Challenges We Help You Overcome

Long wait times?

Bed turnover delays?

Diagnostic bottlenecks?

High no-shows?

Medication risk?

Regulatory findings?

Claims denials?

Staff utilization gaps?

HAI pressures?

Our Case Examples

Diagnostic Center Process Optimization

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